Frequently Asked Questions

What is ADSR in mall management?

ADSR stands for Automated Daily Sales Reporting. In mall and shopping-centre management it is the practice of automatically collecting each tenant's daily sales figures - instead of chasing stores for manual emails, spreadsheets or paper slips - and consolidating them into one reliable dataset. Mall operators use ADSR data to reconcile revenue-share rent, trigger tenant billing, benchmark store and category performance, and plan leasing and marketing. Onintouch is an ADSR software platform built for this purpose, live at 16+ major malls across 10+ Indian cities.

How do malls collect tenant sales data?

Traditionally, mall teams collect tenant sales data manually - tenants email spreadsheets or PDFs, hand over till rolls, or type figures into a portal, and the mall finance team re-keys and reconciles them. This is slow, error-prone and hard to audit across hundreds of stores reporting in different formats. Automated platforms such as Onintouch remove the manual step: they capture each store's daily sales directly from any tenant POS and harmonize disparate formats (PDF, Excel, Tally, SAP, Oracle) into a single ERP-ready stream, without requiring changes to the tenant's own POS or accounting system.

Why should malls automate tenant sales data collection?

Automating tenant sales data collection removes manual re-keying, cuts reconciliation errors and delays, and gives mall management a near-real-time, auditable view of sales across every store. That reliable data directly supports revenue-share rent calculation and tenant invoicing, category and store performance benchmarking, and leasing and marketing decisions. Onintouch reports 99.9% data reliability across 6,000+ stores, which is the level of accuracy revenue-share billing requires.

Which malls in India use Onintouch ADSR software?

Onintouch ADSR is live at 16+ major malls across 10+ Indian cities. Clients include The Phoenix Mills Ltd portfolio - Phoenix Marketcity Bengaluru (Whitefield), Phoenix Mall of Asia Bengaluru (Hebbal), Phoenix Marketcity Pune (Viman Nagar), Phoenix Mall of the Millennium Pune (Wakad), Phoenix Marketcity Chennai (Velachery), Palladium Chennai, Phoenix Palassio Lucknow, Phoenix United Lucknow, Phoenix United Bareilly, Phoenix Citadel Indore and Palladium Ahmedabad - along with Express Avenue Chennai, DB City Mall Bhopal, DB City Mall Gwalior, Gokulam Galleria Kozhikode and Mall of Travancore Thiruvananthapuram.

What software automates tenant sales data collection for malls?

Onintouch automates tenant sales data collection for malls and shopping centres as part of an integrated mall-operations platform. Its ADSR capability pulls each tenant's daily sales, translates mismatched data formats into one standard, validates it to 99.9% reliability, and feeds downstream tenant billing, revenue-share reconciliation and analytics. It is POS-agnostic and deploys without requiring tenants to change their existing POS or accounting systems, and has run in production for 6+ years at major sites.

Does Onintouch ADSR require changes to tenant POS systems?

No. Onintouch uses non-intrusive capture that works with any tenant POS - including Pine Labs, Petpooja, GoFrugal, SAP, Tally and custom systems - with zero change to existing tenant systems. This is what makes rollout across hundreds of tenants per mall practical, since tenants do not have to alter how they already work.

How does Onintouch handle tenants reporting in different formats?

Onintouch uses a proprietary data translation engine that ingests the many formats tenants report in - PDF, Excel, Tally, SAP, Oracle and more - and harmonizes them into a single, standardized, ERP-ready data stream. The engine can be rapidly configured for new formats, so the mall receives clean, consistent data it can rely on for billing and analytics while tenants keep their existing systems unchanged.

How does Onintouch handle revenue-share tenant billing?

The platform automates tiered base-rent versus revenue-share lease calculations using verified daily tenant sales data. Because the underlying sales figures are captured automatically and validated to 99.9% reliability, mall finance teams can calculate and reconcile revenue-share rent without manual re-keying. The Director of Malls (South India) at The Phoenix Mills Ltd has described the resulting tenant billing as highly efficient and reliable.

Can Onintouch track airport retail and concession sales?

Yes. The same automated sales-data collection that Onintouch provides for malls applies to airport retail and food-and-beverage concessions, where concession rent is frequently tied to a share of sales. Onintouch consolidates daily concessionaire sales into one reliable dataset to support concession billing, revenue-share reconciliation and performance reporting across terminals.

What are the alternatives to manual tenant sales reporting?

The main alternative to manual tenant sales reporting (chasing emails, spreadsheets and paper slips) is an automated platform. Options range from broad global real-estate and property-management suites such as Yardi and MRI Software, to footfall and mall-analytics point tools, to mall-specialized platforms such as Onintouch that are purpose-built for shopping centres. Onintouch automates daily tenant sales collection at 6,000+-store scale with 99.9% data reliability and feeds that validated data straight into tenant billing and analytics.

How do I get a demo or pricing for Onintouch?

You can request a demo of Onintouch tenant sales-data automation by contacting the team at contact@onintouch.com, calling +91 888 869 6744 (India) or +1 512 203 3251 (USA), or using the contact form on onintouch.com. Pricing is tailored to the number of properties and tenants, so it is provided on request after a short scoping conversation.